Privacy Policy

Last updated: October 2026

Who we are

This website is operated by Spotless Cleaning Services, a family-owned residential and commercial cleaning company based in Monroe, North Carolina, serving communities in North Carolina and South Carolina. In this policy, "we," "us" and "our" refer to Spotless Cleaning Services.

Information we collect

Information you give us. When you request an estimate, call, text or email us, we collect the details you provide:

• Name
• Phone number
• Email address (optional on our form)
• City or ZIP code
• The service you are interested in
• Any details you share about your home or business

Information collected automatically. Like most websites, our hosting provider may record basic technical data when you visit, such as your IP address, browser type, device type, pages viewed and the date and time of your visit. This is used to keep the site secure and working properly.

We do not collect payment card information through this website.

How we use your information

• To respond to your request and prepare your estimate
• To schedule, perform and follow up on services you book with us
• To contact you by phone, text message or email about your request or service
• To improve our website and services
• To protect against fraud, spam and misuse of our website
• To comply with legal obligations

Phone calls and text messages

If you give us your phone number, you agree that we may call or text you about your estimate request and the services you ask about. These are service messages, not marketing messages. Message and data rates may apply. You can reply STOP to any text to opt out, or tell us at any time that you no longer want to be contacted by phone or text.

We do not sell or share your phone number or text messaging consent with third parties for their marketing purposes.

How we share your information

We do not sell or rent your personal information. We share it only when needed to run our business:

• With service providers who help us operate the website and handle form submissions, email and scheduling. They may use your information only to provide services to us.
• When required by law, court order or other legal process, or to protect our rights, property or safety and that of our clients and others.
• As part of a business transfer, such as a merger or sale of the business, in which case your information would remain protected by this policy.

Cookies and third-party services

Our website uses only the cookies and similar technologies needed for it to function. Some features load content from third parties, which may receive your IP address and browser information when your browser requests that content:

• Google Fonts provides the typefaces on this site.
• Google Maps opens when you click a map link.
• Phone and text links open your device's own calling, texting or email app.

These providers handle information under their own privacy policies. You can block or delete cookies through your browser settings. Our website does not currently respond to "Do Not Track" browser signals.

How long we keep your information

We keep estimate requests and client records only as long as needed to provide our services, keep accurate business records and meet legal, tax and accounting requirements. After that, we delete or securely dispose of the information.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect the information you share with us, and our website is served over a secure (HTTPS) connection. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is inaccurate
• Delete your personal information
• Stop contacting you by phone, text or email

Depending on where you live, state privacy laws may give you additional rights. To make any request, contact us at (704) 989-4315 or text us. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. We will not treat you differently for exercising your privacy rights.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

Our website may link to other websites, such as Google Maps. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Your continued use of the website after changes are posted means you accept the updated policy.

Contact us

Questions about this policy or your information? Contact Spotless Cleaning Services at (704) 989-4315 or text us. We are based in Monroe, NC 28110 and serve the Charlotte area, including nearby towns in South Carolina.